Εντάξει, λοιπόν. . η εξυπηρέτηση πελατών ενήργησε επαγγελματικά στις περισσότερες περιπτώσεις εκτός από μία, είχαν εξαιρετική επικοινωνία, απαντούσαν άμεσα και ήταν ευγενικοί, αλλά θα φτάσω στο αρνητικό θέμα στο τέλος,
Το ίδιο το τηλέφωνο ήρθε πολύ γρήγορα με το ταχυδρομείο, εξαιρετική δουλειά εκεί, και ήταν καλά συσκευασμένο,
Η ποιότητα της κατάστασης του τηλεφώνου, όταν κοίταξα την οθόνη, ήταν πολύ εντυπωσιακή για ένα μεταχειρισμένο τηλέφωνο, φαινόταν ολοκαίνουργια, χωρίς γρατζουνιές, και όταν άνοιξα το τηλέφωνο, φαινόταν ακόμα καλύτερα,
Τώρα το αρνητικό θέμα της εξυπηρέτησης πελατών,
Πριν από την αγορά του smartphone ρώτησα τον υπάλληλο της εξυπηρέτησης πελατών για την ακριβή έκδοση android του τηλεφώνου, μου απάντησαν ότι θα ήταν είτε android 9 είτε 10, είπα ότι μπορείτε να το ελέγξετε ξανά μόνοι σας ή με τον πωλητή; Είπαν ότι όχι δεν μπορούμε, είπα ότι αν είναι android 9 ή 10 αυτό είναι εντάξει, αλλά δεν θέλω να είναι android 11, είπαν ότι θα είναι 9 ή 10,
Και όταν έλεγξα την έκδοση μετά την ενεργοποίηση του τηλεφώνου, ήταν 11,
Τώρα, επειδή είμαι μυημένος στην τεχνολογία, μπόρεσα να τροποποιήσω το τηλέφωνο και να εγκαταστήσω το android 10, αλλά εδώ είναι το θέμα, οι περισσότεροι άνθρωποι θα τσαντίζονταν αν ζητούσαν να έχουν μια συγκεκριμένη έκδοση και όχι να έχουν μια άλλη έκδοση, μόνο και μόνο για να ανακαλύψουν ότι παίρνουν την έκδοση που δεν θέλουν αφού πληρώσουν σχεδόν €200, και εγώ τσαντίστηκα, αλλά για καλή σας τύχη, θα το αφήσω να περάσει,
Είναι όμως δραματικά κακή εξυπηρέτηση από το "Back Market" που δεν μπορούν να κάνουν ένα απλό πράγμα για τον πελάτη και να ελέγξουν και να δώσουν τη σωστή έκδοση android του τηλεφώνου (την τρέχουσα, όχι την stock),
Έτσι σας συμβουλεύω 'Back Market' αν θέλετε περισσότερες επιχειρήσεις και περισσότερους πελάτες και επίσης για να κρατήσετε τους πελάτες, αυτό το πρόβλημα πρέπει να διορθωθεί, pronto
4 από τα 5 αστέρια,
χάνετε ένα αστέρι για το ζήτημα που αναφέρθηκε, το οποίο θα μπορούσε εύκολα να διορθωθεί για νέους πελάτες και αγορές,
Ευχαριστώ
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