Total SCAM!
I bought an Apple Watch (SE 2022), after a few months the screen didn't open and I sent it back while in warrantee...
After 5 working days they replied:
"By analyzing the photos of the device, we discovered that the phone is broken.
Therefore, I regret to inform you that the device is excluded from the warranty."
I didn't event send them a Phone !!!
They just STOLE my watch that I could pay a local store to repair it!